Mastering Hospitality & Tourism English

English for tourism and hotel: Intermediate level B1-B2

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General Description

This manual is the definitive tool for professionals seeking excellence in international guest service. With a Professional Full English approach, the book serves as a pedagogical bridge between general English and the technical linguistic demands of the luxury hospitality sector. Across 10 strategic units, readers acquire the necessary competencies to manage everything from the first impression to high-complexity situations.

What Makes This Book Unique?

• Professional B1-B2 Focus: Specifically designed to perfect essential grammatical structures for secure and fluid communication within the tourism sector.

• Total Immersion: A program engineered for users to think and respond in English, eliminating the barriers of mental translation.

• Real-Life Scenarios: Meticulously covers every interaction, from warm welcomes and efficient check-ins to resolving technical issues and high-sensitivity complaints.

• Elite Results: Develops the confidence needed to ensure effective interactions that guarantee an unparalleled guest experience.

• Expert Backing: Written by Luckenson Méronville, this material integrates 15 years of IBOHAA’s natural acquisition methodology.